School of Sports Nutrition

Courses typically consist of multiple chapters and each chapter has one or more tutorials or sections. Once you complete a section you can move on to the next. The time to complete one section equals the duration of the tutorial video. Usually a section lasts roughly 10 minutes. After you have started a tutorial video, the video player indicates how far you have progressed. Of course you can increase the video playback speed, which will reduce the playing time.

The sections are basically stand-alone, and you can hop to any desired section you wish. However, it will be beneficial to watch the videos in the suggested sequence because while the course is progressing, information from the earlier sections is used in the later sections.

You can move through the sections as quickly or slowly as you like. If you want to complete 1 section per day and if a course has 30 sections you will finish in 30 days. On the other hand, if you complete 3 sections per day you will finish in 10 days. It’s completely up to you.

We want you to be satisfied, so all eligible courses purchased from the School of Sports Nutrition can be refunded within 7 days after purchase, provided the request meets the guidelines in our refund policy.

While our 7-day refund policy is to allow students to learn risk free, we must also protect ourselves from fraud and provide a reasonable payment schedule. Payments are confirmed after 7 days, so we will not process refund requests received after the refund window.

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

• A significant portion of the course has been consumed or downloaded by a student before the refund was requested.
• Multiple refunds have been requested by a student for the same course.
• Excessive refunds have been requested by a student.
• Users who have their account reported, banned or course access disabled due to a violation of our Terms of Use.
• These refund restrictions will be enforced to the extent permitted by applicable law.

Apply for a refund by sending an email from the email address that you have used to enroll in this course, to [email protected] and type REFUND in the subject section of email within the 7 days refund window, if you are not satisfied with the course. There is no need to type anything else.

We will then verify your name and check the course completion status, and if your request meets the guidelines in our refund policy we will immediately provide a full refund. After we have issued the refund, we will remove the refunded student's access to a course by unenrolling the student.

You will have access as long as indicated in the description of the course. For example, if the description of the course is as follows:

“Learn all about sports nutrition with more than 7 hours of online video content, covering all aspects of sports nutrition from macronutrients, micronutrients and fluids to sports specific nutrition and supplements - 6 months access.”

it means that you will have 6 months access to the course content.

Having reached 100% completion of your course also means that you are entitled to receive a certificate of completion. The procedure to obtain the certificate is simple. Send an email from the email address that you have used to enroll in this course, to [email protected] and type CERTIFICATE in the subject section of email. There is no need to type anything else. We will then verify your name and check the course completion status, and if all is okay we will send you a digital version of the certificate in PDF and JPG format, within 10 days after completing the course.

Many of our courses have supplemental resources to their lectures, like PDFs, JPGs or WORD forms, as a means to enhance the learning experience of the course. These resources can quickly be downloaded to your computer and viewed.

How to download course resources

• When a lecture has resources available for download it will display the title of the resource along with a download button, below the course player. • If you click on the download button resource will be downloaded automatically. • To open the file on your device, click on the resource's title on the directory where it is downloaded on your device.

If you’re having trouble finding a resource or there’s an issue with it, please send an email to [email protected] and we will attend to the problem as soon as possible.

For now, PayPal is the only supported method of payment for School of Sports Nutrition courses in most countries. All prices are set in USD.

When you pay through PayPal and USD is not the default currency of your credit card, the payment will go through currency conversion. Generally, you can choose to use one of the two currency conversion options:

• Use PayPal's conversion process: PayPal completes your transaction using your card's currency. You can see the transaction exchange rate (which includes PayPal’s currency conversion fee) before you complete the payment. • Use the credit card issuer's conversion process: PayPal debits the amount from your card in USD. In such case PayPal won't know the foreign exchange rate at the time of payment. You'll only see the foreign exchange rate or any additional foreign exchange fees until you receive your card statement. Generally, you'll be able to change the conversion option for your card payment before completing the transaction.

Yes. You will continue to have access to the course after you complete it, provided that your account is in good standing, and it will last for a duration that is indicated in the course description.

So if the description of the course is as follows:

“Learn all about sports nutrition with more than 7 hours of online video content, covering all aspects of sports nutrition from macronutrients, micronutrients and fluids to sports specific nutrition and supplements - 6 months access.”

it means that you will have 6 months access to the course content, even after you have completed the course.

You will have access to the course content for a duration of as indicated in the description of the course. For example, if the course description is as follows:

“Learn all about sports nutrition with more than 7 hours of online video content, covering all aspects of sports nutrition from macronutrients, micronutrients and fluids to sports specific nutrition and supplements - 6 months access.”

it means that you will have 6 months access to the course content.